Refund policy

Return and Refund Policy

Last updated: 10/13/2025

Thank you for supporting Made From This. Our mission is to make emotional and educational resources accessible to everyone navigating infertility, prenatal diagnoses, and other difficult seasons. Because our products are digital downloads and delivered instantly after purchase, we do not offer returns, exchanges, or refunds once an order has been placed.

Please read carefully before purchasing or donating:

1. Digital Products

All guides and resources are delivered electronically as PDF downloads.

Once your payment is processed, you will receive an immediate link to access your file.

Because access is granted instantly, we cannot revoke or recover a download — therefore, all digital sales are final.

2. Pay-What-Feels-Right Donations

Your contributions help us keep these resources available to families who need them most.

These donations are voluntary and non-refundable.

3. Compassionate Review Policy

We want everyone who supports Made From This to feel valued and cared for.

If you feel a guide didn’t meet your expectations, please contact us within 5 days of your purchase at info@madefromthis.com.

We’ll review your situation with empathy and may offer a replacement file, credit, or partial refund at our discretion.

Our goal is to ensure every customer feels supported, both by our products and our values.

4. Product Access or Errors

If you experience a technical issue  such as a broken download link, missing email, wrong product or file access problem, please contact us at info@madefromthis.com and we’ll resend your purchase promptly.

5. Contact

For any questions about your purchase or this policy, please email us at info@madefromthis.com